Frequently Asked Questions

  • Do I need a credit card to make a reservation?
    Yes. A valid credit card is required to secure your booking.

    When will I be charged?
    Your booking becomes non-refundable 48 hours before check-in, and the full amount will be charged to the credit card provided.

    Can I cancel my reservation?
    Yes. Free cancellation is available up to 48 hours before check-in. Cancellations made within 48 hours of arrival and no-shows will be charged the full booking amount.

    What happens if my payment cannot be processed?
    We will attempt to contact you using the details provided. If we are unable to obtain payment before your arrival, we reserve the right to cancel your reservation.

  • What time is check-in?
    Check-in is from 2:00 PM.

    What time is check-out?
    Check-out is by 10:00 AM.

    Can I check in late?
    Yes. Please let us know in advance if you expect to arrive after reception hours so we can arrange a late check-in.

    Can I request an early check-in or late check-out?
    Early check-in and late check-out are subject to availability and may incur an additional charge.

  • Is parking available?
    Yes, complimentary on-site parking is available for registered guests.

    Do you offer free Wi-Fi?
    Yes, free Wi-Fi is available throughout the property.

    Do the rooms have kitchens?
    Some rooms include a fully equipped kitchen or kitchenette. Please refer to the room description when booking.

    Do you have laundry facilities?
    Yes, paid guest laundry facilities are available on site.

  • Are children welcome?
    Yes. Families are welcome. Please select the correct number of guests when making your reservation.

    Do you provide baby cots?
    Baby cots are available on request and subject to availability.

    Are pets allowed?
    No, pets are not permitted unless otherwise agreed in advance.

  • Is smoking allowed?
    No. All rooms are strictly non-smoking. Additional cleaning fees may apply if smoking occurs inside the room.

    Can I have visitors?
    For the comfort and security of all guests, only registered guests are permitted to stay overnight. Visitors are welcome between the hours of 3pm-8pm.

    What if I arrive earlier than check-in?
    You're welcome to contact us in advance. If your room is ready, we'll be happy to accommodate an early check-in whenever possible.

    What if I arrive later than check-in?
    Yes. Late check-in is available by prior arrangement. Please contact us before your arrival if you expect to arrive after reception hours. We will provide you with self check-in instructions or alternative check-in arrangements where applicable.